Shipping policy

ORANGE CULTURE NIGERIA

SHIPPING POLICY

ORDER PROCESSING

All Orange Culture pieces are prepared to order unless otherwise stated.

  • Orders typically require 14–20 working days for production and dispatch.
  • Production time begins once payment has been successfully received and the order has been confirmed.
  • Production times may vary depending on the item, order volume, fabric availability and whether an order is made-to-measure or customised.
  • If you have a specific deadline, please contact us before placing your order so we can confirm whether we are able to meet it.
  • Rush orders may be accommodated where possible and may incur an additional production fee.

SHIPPING

Once your order has been completed, it will be dispatched using our designated courier service.

  • Shipping costs are calculated based on the destination, package size, weight and delivery service selected.
  • Shipping fees are separate from the cost of the garment and are not included in store credit.
  • Customers are responsible for providing a complete and accurate delivery address, telephone number and email address.
  • Orange Culture is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

INTERNATIONAL SHIPPING

We ship internationally.

International customers are responsible for any customs duties, import taxes, clearance charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout.

Orange Culture is not responsible for delays caused by customs clearance, import restrictions or local authorities in the destination country.

Customers are encouraged to check their country's import requirements before placing an order.

DELIVERY TIMES

Delivery times begin after the order has completed production and has been dispatched.

Estimated delivery times depend on the destination and courier service selected. Delivery estimates provided by Orange Culture or our courier partners are estimates and are not guaranteed unless a guaranteed service has specifically been purchased.

Please note that production time and shipping time are separate.

For example, an order requiring 14–20 working days for production will only enter the shipping period once the garment has been completed and dispatched.

RUSH & TIME-SENSITIVE ORDERS

If you require an order for a specific date, please contact us before placing your order.

We will confirm whether the requested deadline is achievable before accepting the order.

Rush production and expedited shipping may incur additional charges. These charges will be communicated and agreed upon before the order is confirmed.

We cannot guarantee a delivery deadline where the customer places an order without first confirming the required date with us.

SHIPPING DELAYS

Once an order has been handed over to the courier, delays caused by the courier, customs, weather, strikes, public holidays or circumstances outside Orange Culture's control are not considered production delays.

We will, however, assist customers in communicating with the courier and tracking the shipment where possible.

LOST OR DAMAGED PACKAGES

If your package appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and relevant photographs or documentation.

Where appropriate, Orange Culture will work with the courier to investigate the shipment.

Customers should retain all packaging and shipping documentation until the matter has been resolved.

DELIVERY ATTEMPTS & UNCLAIMED PACKAGES

Customers are responsible for ensuring that someone is available to receive their order where required.

If a package is returned to Orange Culture because of an incorrect address, failed delivery attempts, refusal of delivery or failure to collect the package, the customer may be required to pay the additional shipping cost before the order can be sent again.

Any additional shipping charges are not covered by store credit.

SHIPPING & STORE CREDIT

Where store credit is issued under our returns or exchange policy, store credit applies only to the eligible value of the merchandise.

Store credit does not cover:

  • Original shipping costs
  • Return shipping costs
  • Customs or import charges
  • Shipping costs for replacement or exchanged items
  • Additional delivery charges resulting from an incorrect address or failed delivery

All applicable shipping charges must be paid separately by the customer.