Refund policy

Orange Culture Nigeria: Order Policy

Order Processing & Shipping

• Orders typically require 14-20 days for production and shipping after placement.

• For urgent orders, customers must communicate their needs in advance. Please note, this may incur additional costs.

International Returns & Exchanges

• Customers are responsible for handling logistics for international exchanges.

• Exchanges will only be processed after the item has been received and inspected. International returns are not allowed.

Sizing & Measurements

• We do not accept returns or exchanges due to incorrect sizing or measurements provided by the customer.

• Orange Culture is not responsible for changes in customers’ body measurements after the order is placed. Should adjustments be needed, the cost will be negotiated.

Adjustments & Alterations

• Minor adjustments to improve fit are complimentary but only for Nigerian based customers. International customers will have to cover cost of shipping for alterations to and fro.

• Significant alterations or design changes will incur an additional cost.

Bespoke & Measurement-Based Orders

• No returns or refunds are accepted for bespoke or custom measurement-based orders, especially when measurements are provided by the customer.

Refunds

• Refunds are not issued under any circumstances.

• Adjustments or exchanges are offered as alternatives.

Customer Responsibility

• By placing an order, you agree to have read and understood our policies.