ORANGE CULTURE NIGERIA

ORDER, RETURNS & EXCHANGE POLICY

ORDER PROCESSING & SHIPPING

All Orange Culture orders are made and prepared with care.

• Standard orders typically require 14–20 working days for production and shipping after an order has been placed.
• Production and delivery times may vary depending on the nature of the order, availability of materials and the destination.
• If you require an order urgently, please contact us before placing your order so we can confirm whether your requested timeline is possible.
• Rush orders may be subject to an additional production or shipping fee.
• Once an order has been dispatched, the customer is responsible for providing accurate delivery information and being available to receive the shipment.

INTERNATIONAL ORDERS

For international orders, store credit is the only form of credit offered for eligible returns or exchanges. We do not provide monetary refunds for international orders, except where required by applicable consumer law.

Where store credit is issued:

• Store credit will be issued for the eligible value of the returned item(s).
• Original shipping costs are non-refundable and are not included in store credit.
• Any shipping costs incurred in returning an item to Orange Culture are the responsibility of the customer.
• Any shipping costs associated with sending a replacement or exchanged item are also the responsibility of the customer.
• Store credit cannot be used towards shipping costs.
• Store credit will only be issued once the returned item has been received and inspected by Orange Culture.
• Store credit may only be used on a future Orange Culture purchase and cannot be exchanged for cash.

INTERNATIONAL RETURNS & EXCHANGES

International returns are not accepted for monetary refunds.

Where an item qualifies for a return or exchange, the customer must arrange and cover the cost of shipping the item back to Orange Culture.

Items must be returned in their original condition, unworn and with all original tags and packaging intact. Once received, the item will be inspected before any store credit or exchange is approved.

Please contact us before sending anything back. Unauthorised returns may not be accepted.

SIZING & MEASUREMENTS

Customers are responsible for selecting the correct size and providing accurate measurements where measurements are requested.

We do not accept returns or exchanges resulting from:

• Incorrect sizing selected by the customer
• Incorrect measurements provided by the customer
• Changes in the customer's body measurements after an order has been placed

Where an adjustment is required because a customer's measurements have changed or incorrect measurements were supplied, the cost of the alteration will be assessed and agreed with the customer before any work is carried out.

ADJUSTMENTS & ALTERATIONS

We understand that achieving the right fit can sometimes require minor adjustments.

• Nigerian customers: Minor fit adjustments may be provided complimentary at Orange Culture's discretion.
• International customers: Customers are responsible for all shipping costs associated with sending garments to Orange Culture for alterations and having them returned.
• Significant alterations, modifications or changes to the original design may incur an additional alteration fee.
• Any alteration fee will be communicated and agreed upon before the work begins.

BESPOKE & CUSTOM ORDERS

Bespoke, made-to-measure and custom measurement-based orders are created specifically for the individual customer.

As a result, these orders are not eligible for return, exchange or store credit where the garment has been produced according to the measurements, specifications or customisations provided by the customer, except where required by applicable consumer law.

Customers are therefore encouraged to carefully review and confirm all measurements and specifications before production begins.

STORE CREDIT

Where store credit is approved under this policy:

• Store credit is issued after the returned item has been received and inspected.
• Store credit is not redeemable for cash.
• Store credit does not cover shipping costs.
• Shipping costs must be paid separately by the customer.
• Store credit is issued only for the eligible value of the merchandise.
• Store credit may be used towards a future Orange Culture purchase in accordance with the terms communicated when the credit is issued.

REFUNDS

Orange Culture does not generally offer monetary refunds for international orders. Where an international return is approved, the remedy provided will be store credit, subject to the terms above.

For Nigerian orders, any refund, exchange or other remedy will be handled in accordance with the applicable terms of the order and applicable consumer law.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer protection legislation.

CUSTOMER RESPONSIBILITY

By placing an order with Orange Culture, you confirm that you have read and understood our Order, Returns & Exchange Policy.

Customers are responsible for:

• Reviewing product descriptions, sizing information and measurements before ordering
• Providing accurate contact, delivery and measurement information
• Communicating any urgent delivery requirements before placing an order
• Covering applicable international return, alteration and replacement shipping costs
• Ensuring that returned items meet the condition requirements outlined above

If you have any questions about sizing, measurements, alterations or delivery before placing an order, please contact our team. We are happy to assist before production begins.